How we can help

At Golden Coast we look to do more than just provide the right product at the rights price. We aim to build relationships between ourselves and our customers that benefit both parties and see both businesses grow.

We know that we succeed only when you succeed.

So we behave a little bit differently to some of the other distributors in the wet leisure industry.

Our sales team isn’t divided up by region or size of client business. Our account managers are allocated to account customers dependant on their specific area of knowledge and expertise being the most useful for that particular customer.

We have in-house design and marketing support that is available to account customers to help them increase sales, grow their businesses or make more out of their existing business relationships.

We deliver a range of training sessions to our account customers, at our premises or yours, covering industry and product knowledge. All of the sessions are developed specifically to meet your own internal training needs.

On this site we have not only the resources that you might expect us to have available for you like Data Sheets and Manuals, Brochures and Catalogues, but also resources that are a bit more unusual but we believe are just as important for your business.  That includes more than 80 articles with advice on Sales, Business Planning and Marketing all of which are written specifically for the wet leisure industry.

We pride ourselves on our customer service, but we also know that great customer service means different things to different people.

So just get in touch with Adam Clarke or any member of our sales team and let them know how we can help you and your business today.

Adam’s idea of good customer service is whatever you need it to be.

Adam’s idea of good customer service is whatever you need it to be.

A lot of distributors talk about what great customer service they have. But is it great from your point of view or from theirs?

We’ve learnt something very important about customer service and that is, different customers value different things. So each of our customers gets the service and support that they want for their business.

Jez knows every square foot of our warehouse like the back of his hand.

Jez knows every square foot of our warehouse like the back of his hand.

Having exactly the part or product that you are looking for in our warehouse isn’t much use to you if we can’t find it.

When you have a 30,000 square foot warehouse carrying over 3,000 different lines that can be more of a challenge than you think. Jez has been our warehouse manager for 20 years and so it’s a task he is more than up to.

Marketing advice and support available for all our trade account customers.

Marketing advice and support available for all our trade account customers.

From a full colour brochure of retro-fit pool products with your company logo printed on the cover to articles on how to get the best out of social media; we don’t just sell you products, we help you sell them to your customers.

We think sales and marketing support is as important is the technical support that we provide.

Andy's Answers

How seriously do we take technical support? Well, we treat Andy like a movie star. Perhaps you recognise Andy? You should do, he’s had over 31,000 views on YouTube giving practical advice and responses to technical queries.

Developed in response to questions regularly asked by trade customers, Andy’s Answers are short video clips introducing new products or demonstrations on how to go about dealing with common mechanical and electrical tasks needed to service or install a range of pool, spa and sauna equipment.

View Andy’s Answers

A big thanks to all of the team at Golden Cost for hosting an excellent day for our engineers and myself. We shall certainly be coming down again to either refresh or learn about any other innovative products in the Golden Coast portfolio.

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Golden Coast Ltd is the UK’s largest independent
supplier of wet leisure products to the trade.

We endeavour to reply to emails within 1 working day. Alternatively you can
speak to a member of the team direct by calling us on 01271 378100.
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