The GC Experience

At Golden Coast, we’re so much more than just a distributor. We strive to add value for our customers at every turn, equipping them with the tools that they need to make their business a success.

Take our relationship with Swedish sauna manufacturer Tylö, for example. We don’t just supply their range of saunas and steam rooms to customers across the UK and Europe; we leverage our understanding of the local market to provide a full range of marketing services, from Google Analytics to social media campaigns. 

Or how about our long partnership with Traditional Pools Ltd.? For the past 15 years we have been supplying the team with the very best in wet leisure industry tech, supporting them as their business has evolved into one of the region’s leading companies for the construction and maintenance of swimming pools.

In other words, we help our customers to be the best that they can be. And in order to deliver the highest level of service, we work a little differently from some of the other distributors in the industry. For starters, our sales team isn’t divided up by region or the size of our customers’ businesses. Instead, accounts are allocated to individuals according to their specific area of expertise, ensuring that the diverse range of knowledge at Golden Coast is distributed in the most efficient way. 

We also offer all our customers the opportunity to benefit from our in-house design and marketing support, offering practical assistance to increase sales and grow their businesses from the bottom up. And our extensive training programme adds yet more value to the Golden Coast experience, helping our customers to level up their knowledge and remain at the forefront of the wet leisure industry.

Our unique approach can even be seen in the way we ship our products out to our customers. Instead of relying on large, impersonal courier services, we employ our own delivery drivers and vehicles, enabling us to guarantee a five-star experience every step of the way. 

We pride ourselves on our excellent customer service, but we also know that this means different things to different people. So if you want to chat about how we can help you and your business, get in touch with the sales team today.

Luke’s idea of good customer service is whatever you need it to be.

Luke’s idea of good customer service is whatever you need it to be.

A lot of distributors talk about what great customer service they have. But is it great from your point of view or from theirs?

We’ve learnt something very important about customer service and that is, different customers value different things. So each of our customers gets the service and personal support that they want for their business.

Jon knows every square foot of our warehouse like the back of his hand.

Jon knows every square foot of our warehouse like the back of his hand.

Having exactly the part or product that you are looking for in our warehouse isn’t much use to you if we can’t find it.

When you have a 30,000 square foot warehouse carrying over 3,000 different lines that can be more of a challenge than you think. Jon has been a part of the warehouse team for over 10 years, so it’s a task he is more than up to.

Marketing advice and support available for all our customers.

Marketing advice and support available for all our customers.

From a full colour brochure of retro-fit pool products with your company logo printed on the cover to articles on how to get the best out of social media; we don’t just sell you products, we help you sell them to your customers.

We think sales and marketing support is equally as important as the amazing technical support that
we provide.

Andy's Answers

How seriously do we take technical support? Well, we treat Andy like a movie star. Perhaps you recognise Andy? You should do, he’s had over 300,000 views on YouTube giving practical advice and responses to technical queries.

Developed in response to questions regularly asked by trade customers, Andy’s Answers are short video clips introducing new products or demonstrations on how to go about dealing with common mechanical and electrical tasks needed to service or install a range of pool, spa and sauna equipment.

View Andy’s Answers

Without your help, I would not have been able to carry out the recent contract that I undertook – the biggest I have taken on in recent years.

We endeavour to reply to emails within 1 working day. Alternatively you can speak to a member of the team direct by calling us on 01271 378 100.

search search search next next next