Social media makes it easy to talk to your customers and easy for them to talk to you. But what happens when things go wrong and someone makes a complaint – in public.
Read MoreCustomer satisfaction for the wet leisure industry
Customer satisfaction builds word of mouth referrals, a healthier profit margin and can help grow your business. So what issues do you need to consider on this important topic.
Read MoreWhat Women Want
According to a recent survey, women are the primary decision maker in purchasing decisions in 85% of households. Are you listening to them?
Read MoreWord of mouth advertising
In the 2013 Wet leisure Industry Survey, word of mouth was put down by many respondents as their favourite form of advertising, but what are its pro’s and con’s?
Read More‘I don’t mind paying a bit more.’
Even in today’s price conscious world, there is something that people are prepared to pay a premium for. What could that be?
Read MoreGetting the price right
Establishing the right pricing structure for your wet leisure business is one of the most important business decisions that you have to take. This article looks at some of the factors that you should consider when making those decisions.
Read MoreHow to keep your customers happy
In this article we have some sound advice on how to give good customer service in your pool, spa or sauna business.
Read MoreLittle things that can make a big difference to your profits
If you could do with some added profits in your pool, spa or sauna business then solving these little errors could add up to a real difference.
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