About Us

There are three core values at the heart of everything we do at Golden Coast:

Innovation

The wet leisure industry is constantly evolving, and we’re always striving to stay ahead of the game. And as our customers’ priorities shift, ours follow. 

Energy-efficient. Eco-friendly. Design-led. These are the buzzwords on everybody’s lips, and our catalogue has been curated to reflect the products that our customers desire. We’re constantly seeking out new innovations across the industry, combining the latest tech with old-fashioned customer service. 

Knowledge

With half a century’s worth of experience under our belts, we know just about everything there is to know about the wet leisure industry. And we’re keen to share it with you and your customers.

Whether you want to delve deep into the specifications of a particular piece of equipment or explore marketing options for your business, we’ve got the expertise to help. From advice over the phone to bespoke one-to-one training sessions, we aim to equip all our trade customers with the knowledge that they need to deliver an impeccable service. 

Unparalleled support

At Golden Coast, it’s our commitment to our customers that really sets us apart from our competitors. And our comprehensive training programme is just one element of the exemplary service that we offer to our valued partners.

Some particular highlights, of course, are our regular factory trips, which give our customers the chance to enjoy a VIP visit to suppliers across Europe and the UK. Click here to view our upcoming schedule and book your place.

But the Golden Coast experience doesn’t end there. From our dedicated, professional drivers to our specialised sales advisors with decades of experience in their field, we do things a little differently here. And we’re confident that we deliver a service that’s a cut above the rest.

 

Whenever his phone rings, Luke already knows the answer you are looking for.

Whenever his phone rings, Luke already knows the answer you are looking for.

‘Yes, we’ve got that’, or ‘Yes, we can get that’, is what you want to hear.

Our job is to provide the parts, products and answers that your business needs and so, as far as we are concerned answering your call with, ‘the computer says no’, isn’t doing our job properly.

Our drivers are always happy to go the extra mile for you.

Our drivers are always happy to go the extra mile for you.

Our own fleet of specialist delivery vehicles and drivers do weekly runs to every regional area.

All our drivers are experienced in handling awkward, fragile and heavy loads as well as being qualified to transport dangerous goods (ADR).

You can't overestimate the value of technical support in today's industry

You can't overestimate the value of technical support in today's industry

If you look across the entire sweep of the wet leisure industry, it encompasses a whole raft of skills, technical know-how and areas of specialist knowledge.

We recognise that and invest in it to give you the support and know-how that you need.

We offer all our trade customers marketing advice and marketing support.

We offer all our trade customers marketing advice and marketing support.

We support our customers with a catalogue of articles written specifically for this industry.

You look to us for engineering and technical support, well, it only seemed right that we provide you with business advice and marketing support too.

Everyone here knows that their job is to help you build your business.

Everyone here knows that their job is to help you build your business.

Before any of our products get built into a pool, they have to get delivered to the job.

That means that Emma, our Admin Manager, and her team have to get the right documents attached to it, from order number to delivery note to invoice. When you’re building a pool, she’s a good person to have on your team.

Innovative products keep the wet leisure industry moving forwards

Innovative products keep the wet leisure industry moving forwards

Good, old fashioned customer service has always been important to our business but our products move with the times.

Energy efficient, eco-friendly and beautifully designed. Those are the qualities that your customers are asking for.

You were busy earlier so I didn’t get a chance to explain, but we had excellent assistance from GC.

We endeavour to reply to emails within 1 working day. Alternatively you can speak to a member of the team direct by calling us on 01271 378 100.

search search search next next next