What are your opening hours?
Golden Coast is open for business from 08.30 to 17.30 during the summer months (end of February to November) and 08.30 to 17.00 during the winter (November to end of February).
How long has Golden Coast been in business?
Golden Coast has been trading since 1977, today we are the only independent, family owned distribution business operating in the UK Wet Leisure Industry.
How do I open an account?
We welcome new trade accounts and there is no minimum order value on your first, or subsequent, orders.
How do I place an order?
You can place an order with Golden Coast by:
Telephone (during office hours) +44 (0) 1271 378100
Fax +44 (0) 1271 371699
Can I trade with you on a ‘cash with order’ basis?
We will work on a pro-forma basis with trade account customers. Please complete the trade account application form here
Alternatively you can call the Golden Coast team on 01271 378100 or send an e-mail to email@example.com
Do you have a minimum order value?
We have no minimum order value, you can order as little as you like without any penalty.
To qualify for free delivery on Golden Coast transport you will need to place an order with a minimum, pre VAT value of £650
Please be aware that as a trade wholesaler some products such as water treatment products and pool toys are only available in multi-pack quantities.
What discount will I receive if I open an account?
Your discount will be determined by a number of factors including the details provided on your account application form and from discussion with the sales team.
What are your delivery charges?
Our charges are dependent on your location and the size of the order / goods being delivered. For further details, contact the sales team on 01271 378100.
Free delivery on Golden Coast transport is available on orders with a minimum value in excess of £650 excluding VAT and for delivery to your account addresses in the UK mainland.
What are your trading Terms and Conditions
Our full Terms and Conditions can be viewed on pages 358 & 359 of our 2017 Product Catalogue.
Our terms and conditions relating to this web site can be seen here.
What are your delivery options and can I get a next-day delivery?
Dependent on the type of product ordered we offer a variety of delivery options ranging from Next Day Timed to delivery on our own vehicles.
For further delivery options, call the sales team on 01271 378100.
Can I collect my order?
Yes provided it is during our normal working hours.
You are welcome to come and place your order at our trade desk or phone it through beforehand, which would be advisable, as the distribution team will ensure your goods are waiting for you when you arrive.
For large, bulky collections you can call us for advice on weights and dimensions to ensure you have a collection vehicle suitable for you needs.
Can you deliver overseas?
Yes, we supply international customers and would be very happy to discuss helping get your orders delivered anywhere in the world.
Please call a member of the team on +44 (0) 1271 378100 for further information.
What is your returns policy?
Our returns policy has been designed to make the process run as smoothly as possible for you.
You can see our returns policy on page 6 of our 2017 Product Catalogue.
Do you sell to the public?
No, Golden Coast is a distribution company that only deals with the wet leisure trade and associated industries.
What happens if you don’t stock the items I want to buy?
More often than not we will arrange to get the products in especially for you and if demand increases then we will look at permanently holding the item in stock.
To enquire about a non stock item please call us on +44 (0) 1271 378100 or e-mail firstname.lastname@example.org
What do the icons in your Product Catalogue mean?
There is a small number of useful icons displayed throughout our Product Catalogue, each designed to help making ordering easier:
- Lorry icon – Delivery charges apply on this product
- Hazard icon – Not guaranteed for next day delivery on this product
- New icon – New product for this season
- £ and Scissor icon – Volume price break available on this product
- Tools icon – Installation available, contact us for details
Why do I have to order some products in box quantities?
Items such as water treatment products and chemicals are subject to strict regulations for handling and transport and can therefore only be shipped in UN approved packaging.
Why do I have to pay a deposit on special order products?
As any special order is being made to your exact specifications, extra work goes into the production and the finished product is unique to your order. As a result manufacturers ask us for a deposit on these items.
Do you offer marketing support?
Yes, all Golden Coast trade customers benefit from our marketing knowledge and support. We can help create professional company brochures, advertisements, flyers, press releases and sales letters. There are a large number of articles on Sales and Marketing on this website in the Resources section.
Do you offer training?
Yes, all Golden Coast trade customers benefit from a range of training options.
We are happy to arrange for one on one training or if you would like to arrange for a group visit, we can put together a training session to meet their needs.
To find out more you can call a member of the team on +44 (0) 1271 378100 or e-mail email@example.com.
What warranty / guarantee do you offer on the products you sell?
Every product sold is covered by some sort of manufacturer’s warranty or guarantee.
To find out more about the warranty or guarantee offered on particular products please call us on +44 (0) 1271 378100 or e-mail firstname.lastname@example.org.
I received my order today, but not all the chemicals have been delivered?
Carriers are occasionally required to split chemical deliveries and hazardous items. In such a case, it could take up to 5 days to receive the full delivery.
If you believe this may be a problem please call us on +44 (0) 1271 378100 or e-mail email@example.com for more information.