Returns

Our Goods Returns Policy has changed. Please read in full before completing the form below.

If you need further assistance, please call the Customer Service Team on 01271 378100

Contact Details

Company name(Required)

Account number(Required)

Contact name(Required)

Phone number(Required)

Email(Required)

Product Information

How many items do you want to return?

Product 1

Stock code product 1(Required)

Product 1 description(Required)

Quantity product 1(Required)

Sales order reference number product 1(Required)

Invoice reference number product 1(Required)

Serial number product 1 (if applicable)

If faulty item is a component product, please provide the serial number of the unit it came from.

Reason for return product 1

Reason for return product 1(Required)

** Restocking charges may apply. + Please note: Items might be repaired and returned subject to Manufacturers Warranty T & C’s. Any replacement item ordered would then become chargeable.

Additional comments product 1

Any additional comments product 1

Photo of product 1

If you have received the wrong item due to a picking error, please provide a photo to support what is being returned.(Required)

Drop files here or

Accepted file types: jpg, gif, png, Max. file size: 64 MB, Max. files: 8.

If the product is damaged, please provide detailed photos of the damage, the internal and external packaging and the shipment label.(Required)

Drop files here or

Accepted file types: jpg, gif, png, Max. file size: 256 MB, Max. files: 8.

If the item is faulty, please provide as much information about the fault as possible.(Required)

Photo of product 1

Drop files here or

Accepted file types: jpg, gif, png, Max. file size: 256 MB, Max. files: 8.

Replacement product 1

Replacement required?(Required)

Note: If ticking yes, you may be charged for the replacement depending on the circumstance.
Please select

Yes

Replacement details product 1

please specify stock code, description and quantity

Product 2

Stock code product 2(Required)

Product 2 description(Required)

Quantity product 2(Required)

Sales order reference number product 2(Required)

Invoice reference number product 2(Required)

Serial number product 2 (if applicable)

If faulty item is a component product, please provide the serial number of the unit it came from.

Reason for return product 2

Reason for return product 2(Required)

** Restocking charges may apply. + Please note: Items might be repaired and returned subject to Manufacturers Warranty T & C’s. Any replacement item ordered would then become chargeable.

Additional comments product 2

Any additional comments product 2

Photo of product 2

If you have received the wrong item due to a picking error, please provide a photo to support what is being returned.

Drop files here or

Accepted file types: jpg, gif, png, Max. file size: 256 MB, Max. files: 8.

If the product is damaged, please provide detailed photos of the damage, the internal and external packaging and the shipment label.

Drop files here or

Accepted file types: jpg, gif, png, Max. file size: 64 MB, Max. files: 8.

If the item is faulty, please provide as much information about the fault as possible.

Photo of product 2

Drop files here or

Accepted file types: jpg, gif, png, Max. file size: 64 MB, Max. files: 8.

Replacement product 2

Replacement required?(Required)

Note: If ticking yes, you may be charged for the replacement depending on the circumstance.
Please select

Yes

Replacement details product 2

please specify stock code, description and quantity

Product 3

Stock code product 3(Required)

Product 3 description(Required)

Quantity product 3(Required)

Sales order reference number product 3(Required)

Invoice reference number product 3(Required)

Serial number product 3 (if applicable)

If faulty item is a component product, please provide the serial number of the unit it came from.

Reason for return product 3

Reason for return product 3(Required)

** Restocking charges may apply. + Please note: Items might be repaired and returned subject to Manufacturers Warranty T & C’s. Any replacement item ordered would then become chargeable.

Additional comments product 3

Any additional comments product 3

Photo of product 3

If you have received the wrong item due to a picking error, please provide a photo to support what is being returned.

Drop files here or

Accepted file types: jpg, gif, png, Max. file size: 64 MB, Max. files: 8.

If the product is damaged, please provide detailed photos of the damage, the internal and external packaging and the shipment label.

Drop files here or

Accepted file types: jpg, gif, png, Max. file size: 64 MB, Max. files: 8.

If the item is faulty, please provide as much information about the fault as possible.

Photo of product 3

Drop files here or

Accepted file types: jpg, gif, png, Max. file size: 64 MB, Max. files: 8.

Replacement product 3

Replacement required?(Required)

Note: If ticking yes, you may be charged for the replacement depending on the circumstance.
Please select

Yes

Replacement details product 3

please specify stock code, description and quantity

Product 4

Stock code product 4(Required)

Product 4 description(Required)

Quantity product 4(Required)

Sales order reference number product 4(Required)

Invoice reference number product 4(Required)

Serial number product 4 (if applicable)

If faulty item is a component product, please provide the serial number of the unit it came from.

Reason for return product 4

Reason for return product 4(Required)

** Restocking charges may apply. + Please note: Items might be repaired and returned subject to Manufacturers Warranty T & C’s. Any replacement item ordered would then become chargeable.

Additional comments product 4

Any additional comments product 4

Photo of product 4

If you have received the wrong items due to a picking error, please provide a photo to support what is being returned.

Drop files here or

Accepted file types: jpg, gif, png, Max. file size: 256 MB, Max. files: 8.

If the product is damaged, please provide detailed photos of the damage, the internal and external packaging and the shipment label.

Drop files here or

Accepted file types: jpg, gif, png, Max. file size: 256 MB, Max. files: 8.

If the item is faulty, please provide as much information about the fault as possible.

Photo of product 4

Drop files here or

Accepted file types: jpg, gif, png, Max. file size: 64 MB, Max. files: 8.

Replacement product 4

Replacement required?(Required)

Note: If ticking yes, you may be charged for the replacement depending on the circumstance.
Please select

Yes

Replacement details product 4

Please specify stock code, description and quantity.

Product 5

Stock code product 5(Required)

Product 5 description(Required)

Quantity product 5(Required)

Sales order reference number product 5(Required)

Invoice reference number product 5(Required)

Serial number product 5 (if applicable)

If faulty item is a component product, please provide the serial number of the unit it came from.

Reason for return product 5

Reason for return product 5(Required)

** Restocking charges may apply. + Please note: Items might be repaired and returned subject to Manufacturers Warranty T & C’s. Any replacement item ordered would then become chargeable.

Additional comments product 5

Any additional comments product 5

Photo of product 5

If you have received the wrong item due to a picking error, please provide a photo to support what is being returned.

Drop files here or

Accepted file types: jpg, gif, png, Max. file size: 64 MB, Max. files: 8.

If the product is damaged, please provide detailed photos of the damage, the internal and external packaging and the shipment label.

Drop files here or

Accepted file types: jpg, gif, png, Max. file size: 64 MB, Max. files: 8.

If the item is faulty, please provide as much information about the fault as possible.

Photo of product 5

Drop files here or

Accepted file types: jpg, gif, png, Max. file size: 64 MB, Max. files: 8.

Replacement product 5

Replacement required?(Required)

Note: If ticking yes, you may be charged for the replacement depending on the circumstance.
Please select

Yes

Replacement details product 5

please specify stock code, description and quantity.

Pick up options

Return goods

* We may need to charge you a fee if you would like us to arrange collection.
Please select

I will return the item(s) to you

Please pick up these item(s) *

Pick up address

Address Line 1

Address Line 2

Address Line 3

Address Line 4

City

County

Country

Postal Code

Pick up Instructions

Include date/time/contact name and number.

Phone

This field is for validation purposes and should be left unchanged.