Being on hold has started to feel like the modern version of purgatory; a digital iteration of the state of limbo. Or is it just what happens when some CFO says, ‘I’m not really sure we need this many people answering the phones’?
Read MoreHow good a year was that?
2021, like every year, was ushered in with a host of predictions. In the Chinese calendar it was the year of the Ox forecasting good fortune and hard work. The UN designated 2021 as International Year of Peace and Trust and the UK media saw 2021 as the year that vaccines would save our summer, […]
Read MoreWhat do meditation apps, online fitness and the wet leisure industry all have in common?
The Wet Leisure Industry Survey Report came out last month and it shows the massive affect that COVID has had on our industry. It made 2020 a year like no other. In fact, for some wet leisure businesses, it made it the best year they have ever had.
Read MoreThis might be controversial, but perhaps things aren’t as bad as we think.
Apparently, evolution has programmed us to take more notice of bad news than good. How is that working out for us?
Read MoreIndustry survey reveals staff training concerns
A shortage of staff skills was cited as a key issue for 2019 by trade members who anonymously took part in the recently published Wet Leisure Industry Survey.
Read MoreIndustry forecast 2019: Sunny with a chance of Brexit
According to findings from the Wet Leisure Industry Survey released in January, the industry is planning on another strong year despite political and economic uncertainty.
Read MoreOur time to shine?
The world is in a funny old place at the moment and even through rose-tinted glasses it can look a bit gloomy. And then a thought struck me…
Read MoreThe Wet Leisure Industry Survey
This year we are pleased to announce that the Survey has the support of Swimming Pool News, ISPE, Swimming Pool Scene and Hot Tub and Swim Spa Scene, SPATA, BISHTA and WhatSpa
Read MoreThese are a few of my favourite things.
I think that everyone who works in the industry must have one or two favourite products. It might be something lavish like a moving floor, eco-friendly like a heat pump or just something that works really well like a particular fixing.
Read MoreWet Leisure Survey goes digital
Golden Coast launches the industry’s only market intelligence website.
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