A Golden Star

Less than 18 months after joining the technical sales team at Golden Coast, Daniel Johnson won the SPATA ‘Paul Kite Award for Pool Star of the Year’ at the SPATA and BISHTA gala award ceremony during this year’s SPATEX.

Coming from an automotive background and aware of his lack of previous experience in the Swimming Pool industry, Dan faced an almost vertical learning-curve. Keen to know products inside-out, he completely immersed himself in the subject in order to provide professional technical assistance to customers on a diverse range of subjects and products.

Making the grade

His attention to detail and enthusiasm, coupled with his excellent customer service skills gained during his previous employment, have made him a firm favourite with Golden Coast customers, who, along with his colleagues, he deals with on a daily basis.

The citation from Golden Coast said: “Combining self-motivation and excellent interpersonal skills with an ability to listen in order to fully understand and identify a customer’s requirements, Dan is a team player who continues to work hard to achieve his targets which currently include taking his ISPE exam later this year.”

According to Jamie Adams, managing director at Golden Coast, several suppliers (including Zodiac and Waterco) have commented on Dan’s professional approach and his appetite for learning, not only about the benefits of a product but also seeking solutions to meet customers’ needs.

“Dan’s rapid development and understanding of both the products and services the company offers and the diverse nature of our customer base has allowed him to take a more proactive approach to his role. He now regularly visits customers at their premises and offers further advice and training when required,” said Adams.