‘Show-and-tell’ video success

Golden Coast celebrates 30,000th hit for Andy’s Answers

30,000 and counting

The runaway success of Golden Coast’s series of informative videos, “Andy’s Answers”, has reached another milestone with their 30,000th YouTube hit.

Conceived and presented by Golden Coast’s in-house engineer, Andy James, these short tutorials were created in response to the regular questioning he received from customers. By actually showing how to carry out each procedure, rather than leaving people to depend on written instructions, he felt he could make everything much clearer – and he has been proved right.

As the UK’s leading independent distributor of wet leisure products to the trade, provision of advice to those who install and maintain the equipment is something that Golden Coast is very keen to support. So far it has uploaded 40 HD videos, which can be accessed via https://goldenc.com/resources/andys-answers, and there are many others still in preparation.

Ask Andy

“We started with the questions we were asked most often,” says Golden Coast’s Managing Director Jamie Adams, “and then we have continued to add others as new issues have arisen. On our website we specifically ask visitors to let us know if there is any other topic they would like us to cover.”

The videos tackle any mechanical, electrical or general maintenance task involved in the installation and servicing of pool, spa and sauna equipment. To give an idea of the range, popular subjects have included changing a shaft seal on a swimming pool pump, maintaining a steam generator, fitting an LED pool light, using leak detection dye and cleaning a hot tub’s pipework.

Andy’s relaxed presentation style and his ability to explain issues clearly – with humour where appropriate – are not his only qualifications for the job, as he also has over 40 years of experience in the electro-mechanical trade. Golden Coast advises its trade customers to subscribe to the video feed, or just check the site regularly, to keep up to date with Andy’s latest expert advice.